ANNUAL RESIDENTIAL OIL SERVICE PLANS
Dear Valued Haffner’s Residential Customer:
We at HEG Inc. (Haffner’s Oil) are pleased to present you with our Annual Residential Oil Service Plans to our heating oil customers. As part of the Haffner’s family, you are eligible to participate in our service plans described below. These plans will initially run from for a period of one year from your enrollment date (the “Initial Term”) and will auto-renew on an annual basis. Please call us today at 978-683-2771 to review plan options and select the service plan that works best for you.
Customers who have elected to enroll in the Kick Plan or Deluxe Kick Plan are also eligible to participate in one or both of the following service plans:
OUR SERVICE PLANS ARE ONLY AVAILABLE TO OUR CUSTOMERS. IF YOU PROCURE FUEL OR SERVICE FROM A SOURCE OTHER THAN HAFFNER’S YOUR SERVICE PLAN WILL AUTOMATICALLY TERMINATE.
OUR SERVICE PLANS DO NOT COVER THE FOLLOWING ITEMS, SYSTEMS OR SERVICES:
- Replacement of entire unit or any of the following systems and devices: flues, duct systems, radiator’s, registers and grills, and heating system piping
- Electrical service from the circuit breaker to the unit
- Water leaks
- Heat exchanger repair or replacement
- Calls for plugged air filters orto balance heat to individual rooms
- Radiator replacement or repair
- Oil lines replacement or repair
IF A PART IS NOT COVERED BY THE SERVICE PLAN YOU SELECT, THEN LABOR IS NOT INCLUDED AND YOU SHALL PAY US AT OUR THEN CURRENT RATES FOR SUCH LABOR.
IF ANY SERVICES ARE NOT SPECIFICALLY COVERED BY THE SERVICE PLAN YOU SELECT, YOU SHALL PAY US AT OUR THEN CURRENT RATES FOR SUCH LABOR.
SERVICES COVERED BY OUR SERVICE PLANS ARE AVAILABLE DURING NORMAL WORKING HOURS, WHICH ARE MONDAY THROUGH FRIDAY FROM 7:30AM TO 5:00PM. AFTER HOURS SERVICE CALLS APPLY TO “NO HEAT” SITUTATIONS ONLY. ALL OTHER SYSTEM MALFUCTIONS THAT DO NOT CAUSE THE MAIN HEATING SYSTEM TO MALFUNCTION WILL NOT BE COVERED DURING NONBUSINESS HOURS.
AS A PARTICIPANT IN OUR SERVICE PLANS, YOU ARE ELIGIBLE TO RECEIVE PRIORITY SCHEDULING FOR SERVICE. WE ENDEAVOR TO PROVIDE PROMPT EMERGENCY SERVICE 24 HOURS A DAY 365 DAYS A YEAR.
OUR SERVICE PLANS ARE SUBJECT TO THE BELOW TERMS AND CONDITIONS.