Today's Oil Price $1.999

Propane Facts & FAQ's

  • Propane is naturally colorless and odorless. Odorant is added to propane so it can be detected. The odorant added smells like rotten eggs, skunk spray, or dead animal.
  • Propane expands when it changes from liquid to gas. In the tank propane is a liquid and it is burned as a gas. This expansion makes transportation and storage of liquid propane economical.
  • Propane tanks fill to approximately 80%.
  • About 90% of propane in America is produced in America.
  • Propane comes from oil refining and natural gas processing.
  • Over 60 Million people in America use propane.
  • Propane is used for heat, hot water, cooking, fireplaces, clothes drying, in vehicles, swimming pool heaters, crop drying, fruit ripening, metal cutting, soldering, etc. This makes propane one of the most versatile fuels around.
If I smell propane in my home what should I do?
Five steps that you should take:
  1. No flames or sparks! Immediately put out all smoking materials and other open flames. Do not operate lights, appliances, telephones, or cellphones. Flames and sparks from these sources can trigger an explosion or fire.
  2. Leave the area immediately! Get everyone out of the building or area where you suspect gas is leaking. Even if the odor is outside – do not stay in the building.
  3. Shut off the gas! Turn off the gas supply valve on your propane tank if it is safe to do so. To turn the valve off turn right (clockwise).
  4. Report the leak! Call Haffner’s right away. 978-683-2771 option #2.
  5. Do not return to the building or area! Stay out of the building and area until Haffner’s responders and determines everything is safe. At this time a qualified technician will check the entire system to ensure it is leak-free.
Does Haffner’s rent their tanks for propane?
Our tanks are available to our customers as long as they purchase their propane from Haffner’s. We offer tanks of varying sizes to meet our customers' needs. Our tanks are the highest quality tanks and maintained to the most stringent of standards.
Can I pay your delivery driver with a check when they deliver?
We offer multiple ways to make paying convenient. You can click here to make a payment online. We also accept most major credit cards and we can process a payment over the phone. You can contact us at 978-683-2771. You can even pay the driver at the time of delivery – he would give you a receipt.
I ran out of propane, why do you have to inspect my system now?
When a customer runs out of propane even when the cause is known, it is always presumed a leak may be the cause. In some cases an appliance valve or gas line is left open when the system is recharged with propane – that is why the tank is shut off when it is empty. Another reason, any pilot lights on the appliances will go out and that can be dangerous.
What can I do to conserve energy costs?
Here are some “Energy Saving Tips.” For additional tips you may want to visit the Home Energy Saver website
  • Contact our Haffner’s Service team 978-683-2771 to schedule an appointment for a check-up of your heating system.
  • Change or clean furnace filters once a month during the heating season.
  • Replace old, outdated appliances with high-efficiency models.
  • Close vent and doors in unused rooms and dampers on unused fireplaces.
  • Lower the thermostat on water heaters to 120 degrees Fahrenheit.
  • Check to see if your attic and basement have the recommended levels of insulation.
  • Keep the lint filter on your dryer clean. Dirty lint filters restrict air flow and can also be fire hazards.
  • Install an automatic setback or programmable thermostat.
Do propane prices change?
Propane prices respond quickly to any situation that might affect supply and demand. Some examples are unexpectedly cold or warm weather, supply interruptions or excess production. These changes may be reflected in the wholesale price we pay for the propane that we deliver to you, and consequently, in the prices you pay for such propane.
Where can I find an explanation of the fees and charges?
All fees and charges can be found in our customer agreement forms, as well as a fee schedule can be requested at any time.
Why isn’t my tank filled to 100 percent capacity?
Your propane is delivered and stored in liquid form. Propane liquid, for example, will expand as to changes to a gas. As a result, tanks and cylinders are never completely filled with propane liquid. Tanks are filled to approximately 80% of their water capacity. This leaves a space above the liquid, which allows the propane liquid to expand freely due to changes in temperature. Hot days, cool nights, rain and snow are a few of the many factors that affect the temperature and the level of the liquid. Because of these ambient temperature changes, you may see fluctuations in your container gauge. Because of these reason Haffner’s chose to use white tanks to help reflect sun rays to keep the tanks temperature more constant. White is the safest color for propane tanks.
Is propane an environmentally friendly fuel?
Propane, one of the cleanest burning fuels available, is the clear choice for our environment. Propane burns cleaner than gasoline and other fossil fuels. It emits lower levels of carbon dioxide and particulates and doesn’t produce sulfur dioxide, a primary cause of the greenhouse effect. Propane is non-toxic and vaporizes quickly, so it won’t contaminate soil or groundwater. Propane is also a natural by-product of the crude oil or natural gas refining process and is in plentiful supply - there’s enough propane to meet America’s needs in the 21st century. Most of the propane used in the United States is produced right here. All these factors make propane one of the most versatile fuels you can find.Learn more about propane and the environment.
How do I read the gauge on my propane tank?
All of Haffner’s tanks have gauges. The gauge it is located on the top of the tank - under a lift able lid. (Note: Please be careful when you lift the lid—insects sometimes nest there.) For your convenience and comfort, please call your local Haffner’s Propane customer service center if your gauge reading measures 20 percent or less. You may also want to consider our Automatic Delivery service. As an Automatic Delivery customer we deliver based on your household needs and local weather patterns to make sure there's always enough fuel in your tank as long as your account is clear of any balance.